Refund policy

Return & Exchange Policy

At Navyata, we take extreme care to ensure your outfit reaches you in perfect condition. Every piece undergoes a rigorous quality check before being shipped.

1. Video Proof for Quality Assurance

To ensure complete transparency:

  • Our Commitment: To the best of our ability, we record a video of your product during the final quality check, packaging, and sealing process.

  • Customer Requirement: To be eligible for an exchange due to damage, we strictly require an uninterrupted unboxing video from the customer. The video must show the package's seal being broken and a clear view of the defect.

2. Eligibility for Exchange

  • We only provide exchanges in cases of damaged or faulty products received.

  • Exchange requests must be raised within 48 hours of delivery via WhatsApp or Email with the required unboxing video.

  • The item must be unused, unwashed, and have all original tags and packaging intact.

3. Out-of-Stock Variants & Credit Notes

  • If the damaged item is no longer available in your required size or variant, we will offer you a Credit Note.

  • This Credit Note will be valid for 6 months and can be used for any future purchase on our website.

  • Please note: We do not offer monetary refunds; only exchanges or credit notes are provided.

4. Non-Returnable Items

  • Custom-stitched outfits, "Sale" items, and accessories are not eligible for return or exchange unless there is a manufacturing defect verified by an unboxing video.